Application Support Analyst

Southampton
£32000.00 - £35000.00 per annum
Permanent

Posted on Wed Sep 2025

Application Support Consultant

£32,000 - £35,000 per annum + benefits (25 days + bank holidays, pension)

Permanent

Office based - 5x days per week in Southampton

We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.

You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment.

Key responsibilities:

  • Front-line and back-line support for ERP software
  • Troubleshooting via phone, email and remote access
  • Applying configuration changes and fixes to live environments
  • Supporting customer implementations and upgrades
  • Maintaining case records and documentation
  • Providing training to customers and colleagues

Ideal experience:

  • Previous experience in a software support role
  • Strong technical knowledge of ERP systems
  • Good SQL/database skills
  • Confident communicator with excellent customer service skills
  • Able to manage and prioritise workload independently

Please apply directly with a CV and if suitable we will be in touch to provide more information.

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    Advertised By:
    Genna Mills

    Genna offers five years of recruitment experience, concentrating on understanding client needs to provide highly effective placement strategies. Her approach is rooted in a deep understanding of market dynamics and candidate capabilities, which helps her deliver tailor-made solutions that benefit both clients and candidates.

    Actions speak louder than words when it comes to ED&I and we’re proud to let ours do the talking for us. TRIA have a majority female workforce from director level down and to keep building on this, we embody a commitment to keep TRIA a safe, prejudice-free environment.

    TRIA Consulting is dedicated to delivering end-to-end services that unlock potential and maximise value. Unlike traditional recruitment, we focus on providing comprehensive consultancy solutions tailored to your organisation's unique objectives.