Posted on Tue Jul 2026
Head of IT Service Improvement
London | Hybrid (Flexible Office Attendance)
Up to £95,000 + Generous Non-Contributory Pension + Excellent Holiday
2-Year Fixed Term Contract
We’re supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed-term contract.
Reporting to the Director of Information Services, you’ll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.
You’ll lead initiatives including:
Working closely with senior stakeholders, you’ll bring structure, pace and hands-on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.
About You
We’re looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:
You’ll be equally comfortable challenging constructively, influencing senior stakeholders and rolling your sleeves up to drive delivery.
What’s on Offer?
We are no longer hiring for this job, please return to our main jobs listing page for live opportunities or register your CV directly for future opportunities.
Nicole provides specialist recruitment services across the IT sector, focusing on strategic placements that drive technological innovation and business growth. Her approach combines detailed market knowledge with a commitment to client goals, ensuring successful outcomes.
