Customer Support Advisor

Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred)

£32,000 - £35,000 + benefits (25 days holiday + bank holidays, pension)

Office-based, Southampton (5 days per week)

We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant.

This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided.

What you'll be doing:

• Supporting customers using our ERP software (training provided)
• Helping troubleshoot issues via phone, email, and remote access
• Assisting with system configuration and updates
• Working with implementation teams during go-lives and upgrades
• Maintaining clear documentation and case records
• Providing friendly, knowledgeable support to users

What we're looking for:

• Experience working in a builders, plumbing, or similar merchant environment
• Understanding of sales and purchasing processes
• Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.)
• Strong communication and customer service skills
• Willingness to learn and grow in a technical support role