IT Support Analyst -1st Line Support
Crica £25,000 - £30,000+
Southampton
We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications.
Key Responsibilities:
- Act as the first point of contact for IT queries via phone and remote support
- Log and track support tickets, ensuring timely resolution and clear communication
- Troubleshoot issues across Windows environments, networks, email, and telecoms
- Assist with user account management and basic system administration
- Escalate complex issues to senior team members or third-party providers
What You'll Need:
- Solid understanding of IT systems and troubleshooting
- Experience supporting Windows OS and basic networking
- Strong communication and problem-solving skills
- A professional, organised, and adaptable approach
If this role sounds of interest, please apply today!
