Service Delivery Manager

Tyne and Wear

Negotiable

Permanent

Posted on Mon Feb 2026

Service Delivery Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high-performing team.

As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.

We are looking for:

Proven experience in an IT service delivery position
An understanding of change, incident & problem management
Commercial awareness and ability to influence supplier contracts
Strong analytical, negotiation, and communication skills

It would be a bonus if you had:

ITIL Foundation certificate
Exposure to Central Functions - HR, Payroll, Finance, etc

If this sounds of interest, please apply today!

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Advertised By:

Hannah Barnes

Hannah has two years of experience in recruiting across multiple sectors, focusing on understanding and meeting the strategic needs of her clients. Her proactive approach ensures that she delivers solutions that are not only effective but also aligned with the latest market developments.