Service Operations Manager

Position: Service Operations Manager

Location: Hybrid – 2 days a week in Sheffield office

Employment Status: Full-Time, Contract

Contract Duration: Initial 9 months

Rate: £450pd-500pd (Inside IR35)

Start Date: ASAP

Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract.

This role is joining a very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA’s are met and dealing with escalations.

In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running.

Key Skills required:

• Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager.
• Experienced with incident and problem processes.
• ITIL qualified
• Good knowledge of Service Desk
• Excellent track record of managing suppliers in reaching successful outcomes.
• Self-starter with a proactive attitude

This is a great opportunity to join a household name and help on an important project as part of their transformation programme. If you feel you have the required experience, then please apply ASAP with an up-to-date CV which showcases your experience in the above areas.

Service Operations Manager, Supplier Manager, Service Desk Operations, Service Change Management, ITIL, Incident management, Problem Management, Service Desk, Supplier Management, Vendor Management