Incident and Problem Manager

Incident and Problem Manager
Birmingham – Hybrid (2 – 3 days a week)
£70,000 – £75,000 + Bonus

Our client is a global leader in consumer services, they are looking for an Incident and Problem Manager to take ownership of major incident response and problem management across a complex, global technology landscape. Here you will be managing high-severity incidents, minimising business impact, and driving root cause analysis to prevent recurrence.

You’ll need to have experience working in a global environment as the central point of coordination. You’ll need to have previous experience leading processes from end to end and embedding problem management practices. You’ll also need proven experience working with offshore support teams and have both excellent communication skills as well as knowledge of ITIL.

We’re looking to speak with candidates who possess:

• Proven experience within a global environment
• Excellent knowledge of ITIL processes
• Experience leading incident bridges, coordinating cross-functional technical teams, and communicating with senior stakeholders
• Experience working with offshore or distributed support teams
• Excellent communication skills are essential

If you meet some of the above requirements, please apply for more information.