Salesforce Delivery Manager

Salesforce Delivery Manager

CRM Transformation Programme - Salesforce implementation
2 days a week in Southampton
Umbrella contract, 6 months with extensions

Are you an experienced Delivery Manager with a proven track record in end-to-end Salesforce implementations? We're looking for a skilled and dynamic professional to lead a critical CRM workstream as part of a major Enterprise data transformation programme.

As the Salesforce Delivery Manager, you will be responsible for overseeing the successful execution and timely delivery of a large-scale CRM transformation, with a specific focus on Salesforce migration (Sales, Service, Loyalty, and Data Cloud). This role will see you working closely with both technical and business stakeholders to align delivery objectives with wider organisational goals.

You will lead cross-functional teams, monitor progress, manage resources, identify and mitigate risks, and ensure effective communication throughout the lifecycle of the project, all while ensuring high-quality deliverables that meet specified requirements and expectations.

Key Responsibilities:

• Own and manage the delivery of Salesforce CRM workstreams (Sales, Service, Loyalty, Data Cloud)
• Coordinate project plans, timelines, resources, and budgets using both Agile and Waterfall methodologies
• Collaborate with technical teams, business analysts, and executive stakeholders to ensure alignment on project goals and deliverables
• Track delivery milestones, manage risk registers, and resolve delivery blockers proactively
• Provide leadership in stakeholder engagement, reporting, and expectation management
• Ensure robust governance and transparency across all delivery stages

Requirements:

• Proven experience in delivering complex CRM transformations, particularly involving migration to Salesforce
• 5+ years' experience in CRM and data programme delivery within Agile and Waterfall environments
• Strong project and programme management skills, including risk and resource management

If you are someone who thrives in fast-paced environments, can balance competing priorities, and lead delivery teams with confidence, this role would be ideal for you. Salesforce delivery experience is a must have for this requirement.